Refund Policy

Last updated: May 20, 2026

14-day money-back guarantee

We offer refunds for paid plans and paid scan packs requested within 14 calendar days of purchase.

Soft usage cap

As a policy baseline, refunds are generally granted when fewer than 5 paid scans were used on the purchase being refunded.

How to request

Email contact@counterscarp.io with your account email, purchase date, and Stripe receipt.

Processing

Approved refunds are processed via Stripe to the original payment method. Financial institutions may take additional time to post funds.