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We're Here to Help

Community support, enterprise inquiries, security disclosures, or just want to say hello — find the right channel below.

Contact Channels

GitHub Issues
Bug reports, feature requests, and technical questions. Best for reproducible issues with version + OS info.
Response: Community-driven · Usually within 24-48h
GitHub Discussions
General questions, usage help, ideas, and community conversation. No issue required — just start a thread.
Response: Community-driven · Open-ended discussion
Email — General
Enterprise inquiries, partnership opportunities, media requests, and anything not suited for a public GitHub thread.
contact@counterscarp.io · Response: within 48h
Security Disclosures
Found a vulnerability in Counterscarp itself? Please disclose responsibly. We take security reports seriously and respond quickly.
security@counterscarp.io · Response: within 24h

Support Tiers

Community
Free
GitHub Issues & Discussions. Community-driven responses. Best-effort SLA. Suitable for all Community tier users.
Developer
$49/mo
Email support at team@counterscarp.io. 48-hour response time. Bug triage and license activation help.
Pro
$149/mo
Priority email support. 24-hour response SLA. Priority bug triage and direct access to the engineering team.
Team
$399/mo
Dedicated support channel. 12-hour response SLA. Onboarding sessions, workspace setup assistance, and shared API support.
Enterprise
Custom
Dedicated Customer Success Manager. 4-hour response SLA. Onboarding, custom integrations, and direct access to the core team.

Send a Message

Fill out the form below and we'll get back to you within 48 hours.

Getting Started

Your Onboarding Pathway

New to Counterscarp? Here's the fastest path from zero to your first audit report.

1

Install

Run pip install counterscarp-engine or clone from GitHub. Requires Python 3.9+.

2

Configure

Run counterscarp init to generate a counterscarp-audit.toml config file.

3

Scan

Run counterscarp audit ./contracts to start a full scan with all 21 analyzers.

4

Review

Open the generated HTML report and attack graph. Review findings, severity scores, and AI remediation guidance.

5

Automate

Run counterscarp cicd generate to add automated scanning to your CI pipeline.

Read the Full Quick Start Guide
Before You Write

Quick Answers

Installation issues?

Check the Installation Guide first — covers Python version requirements, dependency conflicts, and platform-specific notes.

False positives?

Use // counterscarp-disable inline comments or the ignore_patterns config key to suppress specific findings.

CI/CD integration?

Run counterscarp cicd generate to auto-create your pipeline config. See CI/CD docs for examples.

Solana support?

Use counterscarp audit --chain solana ./programs. Requires Anchor framework. See Solana docs.

Enterprise pricing?

Use the contact form above and select "Enterprise Inquiry". We'll schedule a call to discuss your requirements and provide a custom quote.

Contributing?

Read CONTRIBUTING.md on GitHub. We welcome detection patterns, bug fixes, and documentation improvements.